Craniofacial Program Family Specialist - Grant (Part Time, Days)

Description Job Summary Develops and implements informational, educational, and emotionally supportive programs to families of the Craniofacial Center and staff. Job Specific Duties * Develops programs and implements Craniofacial family support and utilizes evaluation tools to assess effectiveness and success of programs. * Coordinates patient/family activities and events and distributes or makes accessible family support materials and products. * Develops peer-to-peer mentoring. Solicits, interviews, trains, and coordinates volunteers to provide support to Craniofacial families. * Serves as an advocate to develop programs, services, etc. to improve the experience of families/parents at the prenatal, newborn, and weekly Craniofacial Clinic. * Facilitates effective communication between patients, families, and providers to enhance family-centered care and ensure common goals. * Negotiates and mitigates family expectations to promote satisfaction, ensure quality, and safety and minimize risk. * Conducts rounds with patients/families to obtain feedback regarding the family's hospital experience. * Participates in the Craniofacial Quality Improvement Committee and NCH Family Advisory Council. * Proactively monitors trends in patient/family concerns to identify systematic, process, or cultural barriers to the delivery of patient/family-centered care. * Seeks opportunities for appropriate family participation in the development of institutional improvement strategies. * Tracks parent and family satisfaction and designs strategies to increase satisfaction. Identifies opportunities for staff education and facilitate learning to staff in customer service improvement. * Identifies useful and appropriate resources for NICU/preemie families and works to implement system. * Provides training/education to the Craniofacial Team and throughout the institution on effective tools for establishing interpersonal connections with families. * Works collaboratively with NICU staff to educate them on the perspectives of families. Qualifications Minimum Job Requirements * 2-4 years of customer service experience * Prior experience as a parent or family member of a child with a craniofacial difference or special needs * Experience in dealing effectively with people in stressful situations Knowledge, Skills, and Abilities * Bachelor's degree in Psychology, Education, Public Health, or related field preferred. * Excellent organizational skills. * Ability to function independently and effectively in a fast-paced environment. * Ability to meet deadlines, prioritize multiple projects, and manage time effectively. * Able to attend assigned training sessions, including off-site training as assigned. * Ability to advocate for families in a complex ICU environment. * Excellent leadership skills to bring about improvement in organizational culture. * Excellent interpersonal skills with families in crisis. * Ability to work in a team to achieve goals. * Excellent negotiation skills in a diverse and multicultural environment. * High level of sensitivity to confidential information. * Excellent verbal, written, and presentation skills. * Ability to effectively communicate with all levels of the organization. Job: Professional Department: GRANT- CRANIOFACIAL CENTER-2100-311005 Job Status: Professional