Customer Service Rep - 2nd Shift

Customer Service Rep - 2nd Shift

Location: USA - Wichita, 3298 S. Turnpike Drive, Bldg 1-338G Division: Solutions

Job Posting Title: Customer Service Rep - 2nd Shift

Time Type: Full Time

Compensation: $21.07 an hour with.75 cent shift differential for working 2nd shift

Schedule: Monday-Friday 1pm-9:30pm

Role Summary: As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include assisting customers with their inquiries, resolving issues efficiently, and coordinating with warehouse teams to meet customer needs efficiently while upholding the company's standards of customer satisfaction.

Principal Responsibilities:

• Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner.
• Resolving Issues: Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings.
• Inventory Management: Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed.
• Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
• Process Knowledge: Develop a good understanding of the warehouses processes and inventory in order to provide accurate feedback to customer inquiries.
• Customer Communication: Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution.
• Delivery: Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution.
• Warehouse Communication: Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively.

The expected base pay range is $21.07 $21.07 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected].

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.