Dental Office Manager

Dental Office Manager

Location: Affordable Dentures & Implants 4315 Commerce Dr., Suite 210, Lafayette, IN 47905

Job Purpose

The Dental Office Manager is responsible for overseeing the daily operations of the dental practice, supporting the dentist and team, and ensuring an exceptional patient experience. This role provides leadership, promotes team development, and implements effective systems and processes to support quality patient care, operational efficiency, and practice growth.

Essential Functions and Responsibilities

• Practice Operations: Oversee the daily operations of the dental office, ensuring effective systems, workflows, and protocols are in place so the dentist can focus on providing quality clinical care.
• Team Leadership and Development: Lead, motivate, and support the dental team by fostering a positive work environment, encouraging collaboration, and promoting professional growth.
• Scheduling and Productivity: Manage patient scheduling and team workflows to optimize provider productivity, maintain efficient daily operations, and meet practice goals.
• Employee and Patient Relations: Build strong relationships with the dentist, team members, and patients. Address concerns professionally and promote a positive, patient-centered office culture.
• Performance Management: Monitor team performance, provide feedback, support accountability, and implement strategies to improve individual and overall practice performance.
• Financial and Operational Performance: Drive practice growth and revenue goals by monitoring key performance indicators, improving operational efficiency, and identifying opportunities to increase productivity.
• Treatment Plan Coordination: Partner with the dentist and patients to support the completion of prescribed treatment plans. Identify and address barriers to treatment acceptance, communicate clinical questions to the dentist, and help patients understand their insurance benefits and available payment options, including third-party patient financing.
• Insurance and Financial Education: Help patients navigate insurance benefits, treatment estimates, and payment arrangements while maintaining clear communication and a positive patient experience.
• Practice Growth and Marketing: Identify opportunities to strengthen patient relationships, improve patient retention, support marketing initiatives, and increase practice visibility and growth.
• Continuous Improvement: Proactively identify opportunities to improve office systems, patient satisfaction, team effectiveness, and overall practice performance.
• Additional Responsibilities: Perform other duties as assigned to support the needs and goals of the practice.

Educational Requirements

• High school diploma or equivalent required.

General Knowledge, Skills, and Abilities

• Strong leadership, interpersonal, and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organizational, time-management, and problem-solving abilities.
• Familiarity with dental office procedures, terminology, insurance processes, and treatment coordination preferred.
• Proficiency with computers and the ability to learn new software and technology.
• Strong business acumen, with the ability to understand performance metrics and identify opportunities for growth.
• Marketing knowledge and the ability to support patient acquisition, retention, and practice development.
• A results-oriented mindset with an entrepreneurial approach to achieving goals.
• Ability to motivate team members, manage competing priorities, and maintain a professional, patient-focused environment.
• Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred

Benefits

We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the training needed to provide you with the support you need to do your job well. Additional benefits include group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options.

About Affordable Care

Founded in 1975, today Affordable Care, LLC is America's largest dental support organization (DSO) focused on tooth replacement services, serving more than 360 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina's Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients.