Director of Client Services

Hiring: Client Service Director | Medical Communications

Are you a senior client services leader with a strong background in medical communications and a passion for building trusted client partnerships, developing teams, and driving business growth?

We’re partnering with an innovative healthcare agency looking for a Client Service Director to join its leadership team and play a key role in shaping client strategy, account growth, and agency success.

What you’ll be doing:

• Build and maintain senior-level client relationships, becoming a trusted strategic partner and advisor
• Leverage deep scientific, commercial, and medical communications expertise across therapeutic areas and medical education tactics
• Lead multiple accounts, driving strategic planning, organic growth, and new business opportunities
• Own account financials, forecasting, revenue targets, resourcing, and overall business performance
• Provide strategic and operational leadership across account teams and ensure high-quality project delivery
• Lead, coach, and mentor teams while supporting career development and building a strong collaborative culture
• Partner with Scientific, Creative, Digital, Finance, and other cross-functional teams to deliver innovative solutions
• Bring fresh ideas and forward-thinking approaches to evolve the agency’s offering and identify new opportunities

What we’re looking for:

• Extensive experience within Medical Communications
• Proven success leading multiple client accounts in a fast-paced agency environment
• Strong understanding of pharma, therapeutic areas, medical education, and the competitive landscape
• Demonstrated experience driving organic growth and new business
• Strong financial, forecasting, project management, and strategic planning skills
• Exceptional senior-level client relationship and problem-solving skills
• Proven people leadership, coaching, and mentoring experience
• Experience collaborating across Scientific Services, Creative, Digital, and other agency functions