Director, Risk Product Management and Team Operations

WHAT YOU'LL DO

Lead the risk decisioning and collections platforms

• Own the product strategy and roadmap for the risk decisioning platform and the collections platform, tied to approval rate, loss and recovery rate.

• Lead the risk decisioning platform: the real-time decision engine (scoring path, latency and availability), the facts and scores available at decision time, and self-serve rule and threshold authoring with versioning, simulation, test mode and rollback.

• Lead the collections platform: representment, retry and recovery workflows, consumer communications, reconciliation, and collections agency and vendor integrations, within collections regulations.

• Lead the risk operations tooling: alert and case management, manual review queues and per-merchant risk settings.

• Partner with Risk Engineering on architecture, build-versus-buy decisions, release planning and delivery. Run one prioritization process across both platforms, with clear trade-offs on cost, risk and engineering capacity.

• Translate risk requirements and regulatory obligations into product requirements and launch criteria, with Portfolio Risk Management, Risk Data Science, Compliance and Legal.

• Define with Risk Data Science and Data Platform how models and features reach the decision path in production.

Run the operating rhythm for Data and Risk

• Keep one central tracker of operational tasks, owners and due dates across Data and Risk.

• Watch critical risk operations and compliance deliverables closely, including audit and regulatory requests, and flag items at risk of slipping.

• Follow up with task owners so that critical items are completed on time.

• Send regular status updates to the Chief Data and Risk Officer and escalate blockers when needed.

• Run the Data and Risk leadership cadence: staff meetings, monthly business reviews and quarterly readouts, and follow decisions and actions through to closure.

• Run annual and quarterly planning for Data and Risk: OKRs, roadmaps, headcount and budget, in partnership with Finance and People.

• Track hiring, headcount and spend against plan.

• Manage data, risk and collections vendors in partnership with Procurement, Finance and Legal: selection, contract renewals and spend.

• Prepare executive and board materials for the Chief Data and Risk Officer.

• Lead cross-functional programs and special projects across Data and Risk.

• Bring AI and automation into status reporting, planning and team workflows.

Lead the team

• Hire, manage and develop the risk and collections product managers and the operations staff.

• Set product management standards across Risk: requirements, launch reviews and post-launch measurement.