Food Safety Program Manager II, WWGS Retail Food Safety

Program Manager II, Worldwide Grocery Stores Retail Food Safety Audit Program

A typical day centers on keeping the Food Safety Audits programs running smoothly and the 3P auditor relationship healthy and productive. The Program Manager II leads the Worldwide Grocery Stores retail food safety audit program, partnering with a third party audit vendor, food safety analysts, store leadership, and cross functional stakeholders to ensure compliance with FDA Food Code. Key job responsibilities include managing the day-to-day execution of the Food Safety Audits programs, including the 3P Food Safety audit cycle scheduling, coverage, standards alignment, and data integrity; owning accountability to the 3P Food Safety Auditor's KPI scorecard; managing the relationship with the 3P audit provider; analyzing and trending large audit data sets from internal and external audits to identify emerging Food Safety risks, recurring violations, and improvement opportunities; verifying Food Safety policy and the FDA Food Code are correctly reflected in audit standards, checklists, and scoring criteria; supporting Food Safety escalations arising from audits; optimizing audit procedures, processes, and best practices to improve efficiency, data quality, and reporting cycle time; anticipating near-term bottlenecks in the audit program; writing and publishing audit performance and trend content for WWGS Business Reviews; collaborating with AMZ & WFM stakeholders to align audit processes with Food Safety policy and Operations needs; staying informed of FDA Food Code updates, regulatory publications, and industry audit benchmarks, and applying them to the audit program; beginning to mentor peers and new team members on audit standards, data analysis, and the FDA Food Code; and making trade-offs across time, quality, and resources to deliver reliable audit outcomes.

Day-to-day responsibilities include data governance of internal and third-party audits for stores across the US, Canada, and UK, data analysis to identify process gaps and resolution, maintaining relevant metrics for a food safety scorecard that measures each store's food safety performance, reviewing and resolving clarifications, monitoring vendor performance through a KPI scorecard, ownership of food safety self-audit questions and data, and creation and publishing of monthly and ad-hoc content for food safety culture (Food Safety Empowerment Teams).

The Retail Food Safety team supports stores and company facilities with Food Safety policy, mechanisms to efficiently embed Food Safety in store processes, and a means to measure compliance. We bridge Food Safety to cross-functional stakeholders including Operations, Merchandising, Facilities, Procurement, and Leadership.