HUMAN RESOURCES MANAGER - Babson College - Babson Park, MA

Salary: $100,000 - $105,000

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

As the HR Manager, you will serve as a key business partner, driving employee relations, recruitment, training, and diversity initiatives. This role requires a strong focus on union environments and labor relations, along with the ability to coach leaders and support a multi-site operation. This role is in-person.

Key Responsibilities:
Labor Relations
Serve as the primary HR liaison for union-represented employees, ensuring consistent interpretation and application of collective bargaining agreements (CBAs) across multiple accounts
Support grievance processes by conducting thorough investigations in collaboration with unit management and maintaining strong HR documentation
Partner with Operations leadership to resolve labor issues at the lowest appropriate level while minimizing organizational risk
Support contract negotiations through preparation, data analysis, and participation as a key HR advisor
Provide strategic guidance on labor trends, risk mitigation, and workforce planning
May require some travel between New England account locations
Training & Development
Conduct management training on key HR topics such as:
Performance management
Terminations
Sexual harassment
Progressive discipline
Deliver onboarding and new hire orientation programs
Facilitate HR workshops and training sessions to enhance leadership capability
Recruitment & Talent Strategy
Support frontline recruitment efforts and improve applicant flow
Partner with managers to develop and execute recruitment plans
Represent the organization at job fairs, universities, and community events
Build strategic partnerships to strengthen employer branding
Workforce Insights & Retention
Conduct exit interviews and analyze trends
Develop recommendations to reduce turnover and absenteeism
Support associate engagement and satisfaction initiatives
Identify critical workforce needs and implement improvement plans
Operational Partnership
Participate in operational meetings to increase HR visibility
Support internal surveys and communicate actionable insights
Conduct HR assessments and drive continuous improvement initiatives

Preferred Qualifications:
Bachelors degree required (Masters preferred)
5 years of HR generalist and employee relations experience; experience managing multiple units is a strong plus
Strong experience in labor relations and union environments
Background in high customer-facing, service-driven industries (preferred)
Abiltiy to interpret legal and financial documents
Ability to analyze data and draw conclusions
Ability to communicate effectively with diverse stakeholders
PHR/SPHR certification is a plus

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1575818

Chartwells HE

KRISTINA MCCARTHY

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