International Services Electronic Communications Group Associate (Spanish required)

Position Type: Regular Your opportunity In addition to the salary range, this role is also eligible for bonus or incentive opportunities, including a language premium for qualified professionals. As an International Services ECG Associate, you will take inbound chats and secure messages from both international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work on a collaborative, growing team in a fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries. The relationships that you create and uphold will have a direct impact as you aid our clients to "Own Their Tomorrow." What you have Required Qualifications: * Current and active series 7/63 licenses OR ability to obtain within 6 months of start date as a condition of employment. * Read and write at professional level in English as well as Chinese. * Flexible and able to work on chats/secure messages as business needs change. * Ability to engage clients in a proactive and consultative manner to build rapport. * Willingness and desire to learn in a fast-paced and evolving environment. * Experience with high focus on risk awareness and mitigation. * Effective research and problem-solving skills to help fulfill client requests as well as fellow supporting team members. Preferred Qualifications: * 1+ years of outstanding customer service experience. * Experience communicating via written channels, emails or live chats. * High flexibility in shift times as business needs change. Chat lines are open from 5:00am -10:59pm CT. The current need is highest for later shifts. * Experience serving international clients with issues such as W8s, new account requirements, policies, procedures, etc. * A passion to continually learn, grow your knowledge in personal finance, US and foreign markets, and attain additional industry licenses for personal growth. * Resilience to help achieve client satisfaction in a demanding environment. What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility (https://www.schwabjobs.com/hybrid-work) approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package (https://www.schwabjobs.com/summary-of-benefits) that takes care of the whole you - both today and in the future: * 401(k) with company match and Employee stock purchase plan * Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions * Paid parental leave and family building benefits * Tuition reimbursement * Health, dental, and vision insurance