Lead Associate WAIKIKI & DIAMOND HEAD, OAHU $18 to $19/hr (doe), Full Time - , quarterly bonus up to $100, Sign on bonus up to $1,000* (doe)

Job Title

Provides quality customer service by ensuring prompt, friendly, and courteous service. Performs cashiering, housekeeping, and stocking duties. May balance cash and make deposits for a particular day(s) in absence of Store Manager.

Essential duties/functions include:

• In the absence of the Store Manager, provides minimal supervision of Sales Associates and assigns duties for a particular shift(s). Ensures that the store is operating according to company policies/procedures and standards.
• Assists the Store Manager in processing the daily paperwork and bank deposit procedures.
• Provides quality customer service by greeting each customer in a prompt and timely manner.
• Performs cashiering duties according to the Aloha Island Mart (AIM) Cash Policy.
• Follows Techniques of Alcohol Management (TAM) policies/procedures.
• Checks in new merchandise in a timely manner.
• Performs stocking and pricing duties.
• Maintains a clean store environment by performing housekeeping duties.

Daily duties include:

• Providing quality customer service by greeting each customer in a prompt and timely manner.
• Performing cashiering duties according to the AIM policy.
• Following security and safety policies/procedures.

Periodic duties include:

• Assisting in the processing of daily paperwork.
• Assisting in conducting inventory, placing orders, and processing merchandise received.
• Attending monthly store meetings.

Occasional duties include:

• Checking in new merchandise in a timely manner.
• Performing stocking and/or pricing duties in a timely manner.
• Cleaning gasoline pumps as needed.
• Performing miscellaneous housekeeping duties as needed.
• Assisting in covering other locations as assigned.
• Performing other duties as assigned.

Working conditions include:

• Works indoors under regular store conditions.
• Works outdoors under regular weather conditions as needed.

Equipment use includes:

• Use of the cash register, safe, and gas console.
• Use of coffee maker, roller grill, cappuccino machine, fryer, microwave, oven, upright steamer, nacho machine, food warmer, and/or other reheating devices to heat or reheat beverages, hot food, and other consumable items.
• Use of pricing gun; overhead cigarette racks; and cleaning supplies.
• Use of calculator, hooking up CO2 soda fountain air pressure dispenser tank, and BI Bag-In-A-Box syrup dispensers.

Work hours may vary as follows:

• Full-time Regular (35.00+hrs. /week)
• Part-time Regular (20.00+hrs. /week)
• Casual Employee (less than 20.00 hrs. / week)

Sunday-Saturday availability. Flexible availability to work varied shifts (i.e. day, night, swing, or graveyard). Extended hours as assigned.

Mental demands include:

• Continuously requires attention to detail, concentration, alertness, and mathematical skills.

Physical demands include:

• Continuous standing for extended periods of time, handling, fingering and use of eye-hand-foot coordination and corrected vision.
• Frequent climbing, balancing, stooping, kneeling, crouching, crawling, walking, reaching, pushing, pulling, lifting, and carrying up to 50 lbs. of merchandise cartons.
• Seldom requires sitting, running, use of color vision, or visiting/working at other sites.

Communication demands include:

• Continually talks to customers/clients, and meets request of customers.
• Frequently talks to co-worker and receives instructions.
• Occasionally meets request of co-workers.
• Regularly talks to outside trade persons/vendors, talks on the telephone, trains/gives instructions and reads.
• Occasionally meets request of vendors.
• Occasionally writes or composes written language.

Qualification requirements include:

• Skills/Knowledge: Requires mathematical ability for proper cash handling. Ability to provide prompt, friendly, and quality customer service. Ability to perform stock/inventory duties.
• Education/Training: High School Diploma or equivalent. Successfully completes Sales Associate Training Class (BSAT). On the job training provided by the Manager and Assistant Manager. On the job computer training.
• Experience: 1 - 2 years experience in customer service. 1 - 2 years experience in cash handling. 1 - 2 years experience in supervisory skills.

Reports to:

Store Manager