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Shift Leader

Position Title: Shift Leader

Franchise Organization/Location: Dunkin Taneja Restaurants

Reports To: Restaurant Manager/Assistant Manager

Overview:

Keeping America running is a big deal, and we're proud to be Movin' and Shakin' to fuel the day, every day. Here in Minnesota be a part of the growing Dunkin' family. At Dunkin', our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin' runs on you and we'll be running beside you every step of the way. We're All IN.

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

CARIN':

We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning.

• Flexible Schedule
• Free Shift Meals*
• Best in Class Training & Continuous Learning
• Advancement Opportunities
• Paid Time Off*
• Tuition Benefits* (SNHU Partnership)
• Community & Charitable Involvement

Responsibilities Include:

Perform all responsibilities of restaurant team members

Support the Restaurant Manager in meeting operational goals and execution

Ensure Brand standards are met throughout shift including preparation of food and beverages

Communicate shift priorities, goals and results to restaurant team members

Complete shift deployment plans for shifts to ensure positions are adequately supported

Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback

Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.

Support the training of restaurant team members as needed

Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift

Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

Manage Inventory throughout the shift

Provide great guest service and coach restaurant team members to do the same

Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.

Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Monitor employee attendance, punctuality, and adherence to company policies.

Education/Experience:

Basic computer skills

Fluent in spoken and written English or the local language in which you serve.

Previous leadership experience in retail, restaurant or hospitality preferred.

Physical Demands/Working Conditions:

Standing on feet

Repetitive motion including bending, stooping and reaching

Lifting objects, ice, products, boxes up to 20lbs (if applicable)

Wearing a headset

Working in a small space