Product Operations Manager (Child Safety) - Teen Experience (San Jose)

Product Operations Manager (Child Safety) - Teen Experience

Location: San Jose

Employment Type: Regular

Job Code: A137571

Responsibilities

The CSAM Product Operation Manager will play a key role in supporting and optimizing the product operations related to the detection, reporting, and prevention of Child Sexual Abuse Material (CSAM) across our platforms. This position requires a strong understanding of content moderation, operational workflows, and cross-functional collaboration to ensure compliance and safety. Responsibilities include:

• Overseeing end-to-end CSAM detection and removal operations, ensuring timely and effective handling of cases.
• Monitoring key metrics and incident trends, driving data-informed improvements to workflows and tooling.
• Developing and optimizing SOPs, escalation frameworks, and automation solutions to enhance operational efficiency.
• Ensuring compliance with legal and regulatory requirements, including reporting and audit support.
• Partnering cross-functionally with Product, Engineering, Legal, and Trust & Safety teams to assess risks, improve processes, and support incident response.

Qualifications

Minimum Qualifications:

• Bachelor's degree or above.
• 3+ years of experience in Trust & Safety, product operations, or content moderation.
• Knowledge of CSAM regulations and industry best practices.
• Strong analytical, communication, and problem-solving skills.
• Ability to manage sensitive and high-impact content professionally.

Preferred Qualifications:

• Experience at tech platforms or social media companies.
• Direct experience in CSAM or related Trust & Safety operations.
• Familiarity with automation tools and workflow management systems.
• Experience working in cross-regional or global teams.

Compensation

The base salary range for this position in the selected city is $93600 - $220400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request