Program Manager

Program Manager

Commerce, California, United States Or refer someone Job Openings

About the Job Program Manager

Key Responsibilities:

Lead Mobile App Launch: Oversee the execution and implementation of the new mobile application, working closely with the analyst and technical manager to monitor and evaluate app performance.

Program Management: Define program success metrics, develop detailed project plans, establish milestones, and allocate resources. Proactively identify risks and escalate challenges to leadership, providing actionable solutions.

Strategy Development: Devise a data-driven strategy to improve customer experience and drive retention, frequency, and acquisition. Ensure alignment of program objectives with business goals.

Cross-Functional Collaboration: Collaborate with cross-functional teams including marketing, IT, and leadership to ensure program objectives are met and continuously optimized for performance.

Stakeholder Communication: Serve as the primary point of contact for all program-related activities, regularly updating stakeholders on progress, challenges, and outcomes.

Continuous Improvement: Implement mechanisms for continuous improvement, and prioritize new capabilities for the program, and manage the product backlog to ensure ongoing program development.

Or refer someone