Program Manager of Crisis Triage

Psychiatric Triage Manager

Under direction of the Director of Crisis Services and within federal, state, and local guidelines performs highly advanced managerial work administering the daily operation and activities of Psychiatric Triage.

Performs routine administrative and managerial program work. Responsible for the clinical and administrative oversight of the psychiatric triage facility and court liaison. Work involves establishing goals and objectives; developing guidelines, procedures, policies, rules, and regulations; developing schedules, priorities and standards for achieving established goals; coordinating and evaluating business activities of the Psychiatric Triage; and monitoring budget expenditures. Plans, assigns, and supervises the work of others. This is a grant funded position. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Education, Training, and Experience

• Bachelor's degree in a human services field (qualifying as a QMHP) required.
• Requires experience working with mentally ill population and experience with crisis intervention services
• One year supervisory experience required
• Master's degree and licensure as LPC, LMSW, or LMFT preferred. Prefer experience in a community MHMR setting.

Registration, Certification, Licensure, and Other Qualifications

• Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
• Must possess and maintain a valid driver's license and automobile insurance.
• Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
• Successful completion of all position-specific training within thirty (30) days of employment is required.

Knowledge, Skills, and Abilities

• Applicant should be skilled in interviewing, listening, and providing case management services to individuals, and in the operation of computers and applicable computer software.
• Ability to assess individuals' needs, coordinate individuals' services, to monitor program effectiveness, to communicate effectively.
• Applicant should demonstrate ability to effectively train others in necessary skills.
• Ability to effectively present information in a one-on-one and in small group situations.
• Highly effective in working objectively with a diverse group of people and be able to demonstrate communication, organizational, administrative and office managerial skills.
• Computer skills required specifically Microsoft Office, Microsoft Outlook, Excel, and the centers electronic health record system.
• Understanding of all applicable TAC and HHSC's Information Item V.
• Ability to make decisions based on education and or clinical experience, which reflect consistency with Center's Guiding Principles, Policies and Procedures, and Standards of Care.
• In times Understanding and practice of Trauma Informed Care principles.
• Ability to display regular and reliable (in-person, if required) attendance.

Essential Duties

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

1. Ensures that continuity of crisis services is covered utilizing Director or appropriately trained team leader.

2. Reviews program design development and proposes changes to improve service delivery.

3. Manages psych triage and continuity of care liaison (court liaison) staff with respect to deadlines, duties and performance contract requirements.

4. Creates and maintains a positive work environment.

5. Actively participates in the delegation of duties by carrying the crisis phone 1-3 days per week

6. Provide after hours emergency MCOT/Psych Triage coverage as needed.

7. Ensure that all court orders for outpatient Mental Health Services are administered within required deadlines and directed as outlined by the court.

8. Participates in activities to enhance DCMHMR services and improve community understanding and acceptance.

9. Facilitates learning of employees by participating in crisis training.

10. Monitors, maintains, and updates psych triage and court liaison training check lists and training manuals.

11. Facilitates psych triage team meetings monthly and attends other crisis department team meetings at least monthly. Attends FRACUM meetings monthly to learn more about center operations.

12. Ensures compliance with all grant requirements and all target numbers are met if applicable.

13. Assist DCMHMR Center in the goal of reducing the rate of hospitalization in an effort to maintain individuals in the community.

14. Manages continuity of care liaison staff with respect to deadlines, duties and performance contract requirements.

15. Ensures that timelines and percentages outlined in the HHSC performance contract are met. Ensures if a client is not seen the day of discharge that every effort is made by MCOT team to follow up with client within 7 days as per HHSC requirement.

16. Co-facilitates crisis training classes with the help of crisis trainer.

17. Monitors XFERALL to ensure cards are being created and discharges are being responded to accurately and in a timely manner.

18. Provides courteous, professional services at all times.

19. Performance Evaluations are completed within required timeframes and provide accurate depiction on employee's performance and outline goals for improvement if needed.

20. Performs additional duties as deemed necessary by supervisor within designated timeframes.

21. Has the ability to work independently and make decisions but seeks guidance when needed.

22. Participates in the Center's Zero Suicide Initiative.