Q-SYS Technical Trainer

Training Manager

Q-SYS is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates.

Work location: This position requires on-site presence in Corporate CA, HQ, following a hybrid work model.

Job Summary: The Training Manager conducts regularly scheduled Q-SYS classroom trainings, primarily online facilitated in the Costa Mesa Remote Training Room, but also virtually from their home office and in-person in the Costa Mesa Experience Center. Training Manager conducts all levels of Q-SYS Training courses including Q-SYS Level Two, Control & UCI Intermediate and Advanced, and future offerings. Training Manager is responsible for managing roster signups and communication with their students. Also provides technical review of Q-SYS exit exams for all curriculum, and participates in one-on-one Office Hours review sessions with students.

Key Tasks & Responsibilities (Essential Functions):

• Q-SYS Curriculum Instruction: Conduct full classroom trainings for our integrator/programmer/end-user community, primarily but not limited to Q-SYS Level Two online curriculum and Control & UCI Training Series, via Remote Training facility and in support of Costa Mesa Experience Center.
• Q-SYS Training Design Validation and Consultation: Review final design submissions for Q-SYS online and in-classroom training events, requiring intricate subjective understanding of Q-SYS systems and its open architecture format, in order to certify students globally in Q-SYS Level One, Q-SYS Level Two, Q-SYS Control & UCI Training Series, and other on-demand training courses. Includes management of class rosters, communication with students, and liasing with various Q-SYS members to facilitate needs.
• Perform "Office Hours" video consultations with Q-SYS training students to provide one-on-one training assistance, provide expert guidance and knowledge on Q-SYS systems, DSP design verification, and UCI efficiency

Skills and Minimum Experience Required:

• Bachelor's degree in audio, DSP, engineering, electronics, or a related field, or an equivalent combination of education and relevant professional experience.
• 5+ years of professional experience working with AV&C (Audio, Video & Control) systems.
• Strong working knowledge of the Q-SYS Platform and Q-SYS Designer Software, with Q-SYS Level 1, Q-SYS Level 2, and Control 101 certifications or equivalent demonstrated expertise.
• Experience with other AV/control platforms, such as Crestron, AMX, or Extron, is a plus.
• 3+ years of experience with Lua scripting or comparable experience developing and implementing Lua-based solutions.
• Experience developing, facilitating, or supporting technical training in an educational, instructional, or professional learning environment.
• 3+ years of experience communicating directly with customers, partners, or other external stakeholders.
• Strong written and verbal communication skills, with the ability to translate complex Q-SYS, product, and AV&C concepts into clear, accessible, and engaging training content for a variety of audiences and skill levels.
• Demonstrated ability to deliver engaging technical training in both live classroom and on-camera/virtual environments.

The range for this position is $75,500.00 to $135,900.00 USD. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role.