Residential Supervisor II

Residential Supervisor II

The Cape & Islands Adult Community Clinical Services (ACCS), operated by the Massachusetts Department of Mental Health (DMH), is seeking a dynamic and qualified candidate to provide direct supervision of staff in a residential group home setting. The position involves overseeing staff responsible for providing direct care and support to adults living with mental illness in community-based and residential settings. Responsibilities include coordinating care, treatment, and rehabilitation services; supporting residents' well-being and independence; and overseeing the overall administration and daily operations of the group home facility.

The selected candidate will work 40 hours per week on the 1st shift from 8:30am to 5pm. The days off will be Sunday and Saturday. The work location will be 191 Santuit-Newtown Road, Marstons Mills, MA 02648.

Duties and Responsibilities include: Responsible for supervising staff and supporting the daily operations of a residential program serving adults with mental health needs. Have working knowledge of the care and support of adults living with mental illness, abnormal behavior patterns, and community health and social service resources. Monitors and supports the implementation of Individualized Action Plans (IAPs) to promote residents' independence, rehabilitation, and successful integration into the community. Coordinates with agency programs and community providers to ensure access to appropriate medical, psychiatric, dental, vocational, and social services. Oversee staff assignments, provide individual supervision and performance evaluations, supports staff development, and assume managerial responsibilities in the absence of the ACCS Team Leader. Participates in multidisciplinary team meetings, facilitates community meetings and therapeutic groups, maintains accurate behavioral documentation, and ensures compliance with Department of Mental Health (DMH), licensing, rehabilitation, and Joint Commission standards. Promotes residents' rights, confidentiality, dignity, and cultural and spiritual needs while ensuring a safe, clean, and therapeutic living environment. Supports medication education and administration in accordance with program policies and required certifications, monitors residents' health care needs, and fosters positive relationships with residents, families, staff, and community service providers to promote quality care, recovery, and overall well-being.

Have strong interpersonal skills, empathy, and the ability to interact tactfully with residents and their families individually and in group settings, including facilitating basic therapeutic and community meetings. Familiarity with housekeeping methods, cleaning equipment, and maintaining a safe and sanitary residential environment is also required. Must demonstrate the ability to follow written and oral instructions, respond appropriately to supervision, communicate clearly both verbally and in writing, maintain accurate behavioral documentation, and work effectively with professional and non-professional staff.

Required Qualifications Working knowledge of the care and handling of mentally ill individuals. Some knowledge of community resources in the health and welfare field. Knowledge of supervisory principles and practices, interviewing techniques, staff training and development, work planning and assignment, performance monitoring, employee evaluations, and disciplinary procedures. Ability to receive and respond appropriately to supervision. Ability to understand and carry out written and oral instructions. Ability to work effectively with professional and non-professional staff. Ability to deal tactfully and effectively with patients and their families on an individual and group basis (running basic groups such as therapeutic community). Ability to maintain an empathetic attitude. Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, assessing the capabilities of subordinates and available resources. Ability to successfully complete training in first aid, CPR, NVSD and MAP Must be able to assess staff capabilities and training needs, coordinate appropriate instruction, and successfully complete required training in First Aid, CPR, Nonviolent Self-Defense (NVSD), and Medication Administration Program (MAP), as applicable to the position. Special Requirements: Please note in accordance with an agreement between the Commonwealth of Massachusetts, Department of Mental Health and AFSCME/Council 93, employees assigned to a work unit where the Medication Administration Program (MAP) is used are required to pass MAP certification within 6 months of entering the position or 3 examination opportunities, whichever comes first. Employees are required to maintain MAP certification as long as you are working in said program. Possession of a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state is required for this function.