Retail Home Delivery Driver - Cheyenne

Retail Home Delivery Driver - Cheyenne

Department:Retail

FLSAStatus:Non-Exempt

ReportsTo: Delivery Operations Manager

SupervisoryResponsibilities

None.

Reporting Structure and Functional Alignment

• OrganizationalRetailReportingLine: Delivery Operations Manager > Field Operations Manager > Regional Director of Retail > Vice President of Growth

PositionSummary

The Retail Home Delivery Driver supports retail operations by safely, accurately, and efficiently delivering cannabis products to customers in accordance with company policies and Nevada cannabis regulations. This customer-facing role is responsible for timely order fulfillment, accurate documentation, inventory control, cash handling, and strict adherence to delivery, security, and safety requirements.

EssentialDutiesandResponsibilities

• Coordinateandexecutedailyretailhomedeliveryoperations.
• Delivercannabisproductstocustomersresidencesincompliancewithapplicablelaws,companypolicies,anddeliveryprotocols.
• Verifycustomeridentityandeligibilitypriortocompletingdeliverytransactions.
• Accuratelyprepare,transport,anddelivercustomerorderstoensurecorrectandtimelyfulfillment.
• Accurately operate and maintain the point-of-sale (POS) system and required seed-to-sale tracking systems.
• Ensureaccuracyoftransaction,delivery,andinventorydataenteredintorequiredsystems.
• Followpropercashhandlingproceduresduringdeliverytransactions.
• Maintainaccurateinventorycountswhencompilingandreconcilingdeliveryorders.
• Completerequireddeliverydocumentation,receiptverification,reconciliation,andrecordretention.
• Safelyoperateapprovedcompanyvehiclesfordeliverypurposes.
• Conduct basic pre- and post-trip vehicle inspections and promptly report vehicle issues.
• Followassigneddeliveryroutes,schedules,andtimerequirements.
• Complywithcompanypoliciesregardingauthorizedstopsanddeliveryconduct.
• Followestablishedprocedurestopreventloss,theft,ordiversionofcannabisproductsandcash.
• Maintaincustomerandpatientconfidentialityinaccordancewithapplicableprivacyandsecurityrequirements.
• Comprehendandapplyallsecurityandsafetycomplianceproceduresandprotocols.
• Promptlyreportsecurity,safety,compliance,vehicle,ordeliveryincidents.
• Maintaincleanlinessandorganizationofdeliveryvehicles,inventoryareas,anddelivery-relatedworkspaces.
• Identify,address,andappropriatelyescalatecustomerserviceissues.
• Maintainopen,professionalcommunicationwithmanagementandcoworkers.
• Providesupporttoretailanddeliverymanagementtoensureefficientoperations.
• Performotherdutiesasassigned.

All delivery, vehicle, security, inventory, and customer interaction activities are performed in accordance with company procedures and regulatory expectations.

WorkEnvironmentandPhysicalRequirements

Thispositionrequiresworkinginenvironmentswherecannabisproductsarepresent,whichmayincludeexposuretomarijuanaodorandplant-relatedairbornedustparticles.

This is a customer- and patient-facing position and requires the ability to see, hear, and communicate effectively in order to interact with customers, verify identification, operate point-of-sale systems, and perform essential job duties.

Allessentialjobfunctionsandrequirementsdescribedinthisjobdescriptionmustbeperformedwithorwithoutreasonableaccommodation,inaccordancewithapplicablelaw.

Physical activities may include grasping, walking, standing, sitting, bending, twisting, lifting, climbing, and repetitive motions. Must be able to lift, carry, and balance up to 40 pounds (up to 100 pounds with assistance).

ScheduleandWorkHours

Thispositionmayrequireworkingevenings,weekends,holidays,andextendedshiftsbasedonbusinessneedsanddeliveryoperations.

CoreCompetenciesandSuccessMeasures

• Accurateandtimelycompletionofdeliveryroutesandtransactions
• Compliancewithdelivery,security,andcash-handlingprotocols
• Attentiontodetailininventorycontrolanddocumentation
• Professionalcustomerandpatientinteractions
• Safeoperationofcompanyvehiclesandadherencetodrivingrequirements
• Effectivecommunicationandissueescalation
• Reliabilityinscheduling,routing,andshiftcoverage

AdditionalFunctions

• Demonstratesflexibilitybyworkingacrossdifferentareasofthedepartmentorcompanyasneeded,atthedirectionofsupervisorystaff.
• Maintainsaprofessionalappearanceandcomplieswithcompanyuniform,grooming,andidentificationbadgerequirementswhileonduty.
• Communicates clearly, professionally, and effectivelyverbally and in writingwith coworkers, management, customers, patients, governmental agencies, and the public.
• Usesinitiativeandsoundindependentjudgmentappropriatetotheroleandlevelofresponsibility.
• Performseffectivelyinafast-paced,rapidlychanging,andoperationallydemandingenvironment.
• Demonstratesproficiencywithjob-relatedtechnology,includingWindows-basedsoftware,deliveryapplications,point-of-salesystems,andstandardofficeapplications.
• Maintainsstrongattentiontodetailandaccuracyindailyworkanddocumentation.
• Interprets,understands,andcomplieswithapplicablefederal,state,andlocallaws,regulations,standards,andorganizationalpoliciesandprocedures.
• Establishesandmaintainseffectiveworkingrelationshipswithcoworkers,management,andexternalstakeholders.
• Usesapersonalcellulardevice,inaccordancewithcompanypolicy,toperformjobdutiesusingrequiredapplications,includingbutnotlimitedto:Samsara,Fleetio,OnFleet

ComplianceandContinuingEligibility

EmploymentiscontingentuponongoingcompliancewithNevadacannabisregulations,companypolicies,andthemaintenanceofallrequiredlicenses,permits,andworkcards.Lossofeligibilitymayaffectcontinuedemployment.

EqualEmploymentOpportunityStatement

The Company is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. The Company complies with all applicable laws governing non-discrimination in employment.

MinimumQualifications

• Mustbeatleast21yearsofage.
• Mustsuccessfullycompleterequiredcriminalbackgroundchecks.
• Mustsuccessfullycompletepre-employmentdrugandalcoholscreeninginaccordancewithcompanypolicy.
• MustbeabletoobtainandmaintainavalidNevadaMarijuanaAgentRegistrationCardandanyrequiredlocalorjurisdictionalworkcards.
• MustbeeligibleforemploymentunderNevadacannabisregulations.
• MustbeabletosuccessfullycompleteandpassrequiredvirtualMETRCtraining,asapplicabletotherole.

Positionsrequiringoperationofacompanyvehiclerequire:

• A valid drivers license
• Adrivinghistorythatmeetsthecompanysinsurancecarrierrequirements.
• Previouscustomerserviceexperiencepreferred.
• Equivalentcombinationsofeducationandexperiencemaybeconsidered,includinginternalexperience.

Salary