Retail Home Delivery Driver - Eastern

Retail Home Delivery Driver - Eastern

Department:Retail

FLSAStatus:Non-Exempt

ReportsTo:DeliveryOperationsManager

SupervisoryResponsibilities

None.

ReportingStructureandFunctionalAlignment

• OrganizationalRetailReportingLine: Delivery Operations Manager > Field Operations Manager > Regional Director of Retail > Vice President of Growth

PositionSummary

The Retail Home Delivery Driver supports retail operations by safely, accurately, and efficiently delivering cannabis products to customers in accordance with company policies and Nevada cannabis regulations. This customer-facing role is responsible for timely order fulfillment, accurate documentation, inventory control, cash handling, and strict adherence to delivery, security, and safety requirements.

EssentialDutiesandResponsibilities

• Coordinateandexecutedailyretailhomedeliveryoperations.
• Delivercannabisproductstocustomersresidencesincompliancewithapplicablelaws,companypolicies,anddeliveryprotocols.
• Verifycustomeridentityandeligibilitypriortocompletingdeliverytransactions.
• Accuratelyprepare,transport,anddelivercustomerorderstoensurecorrectandtimelyfulfillment.
• Accuratelyoperateandmaintainthepoint-of-sale(POS)systemandrequiredseed-to-saletrackingsystems.
• Ensureaccuracyoftransaction,delivery,andinventorydataenteredintorequiredsystems.
• Followpropercashhandlingproceduresduringdeliverytransactions.
• Maintainaccurateinventorycountswhencompilingandreconcilingdeliveryorders.
• Completerequireddeliverydocumentation,receiptverification,reconciliation,andrecordretention.
• Safelyoperateapprovedcompanyvehiclesfordeliverypurposes.
• Conductbasicpre-andpost-tripvehicleinspectionsandpromptlyreportvehicleissues.
• Followassigneddeliveryroutes,schedules,andtimerequirements.
• Complywithcompanypoliciesregardingauthorizedstopsanddeliveryconduct.
• Followestablishedprocedurestopreventloss,theft,ordiversionofcannabisproductsandcash.
• Maintaincustomerandpatientconfidentialityinaccordancewithapplicableprivacyandsecurityrequirements.
• Comprehendandapplyallsecurityandsafetycomplianceproceduresandprotocols.
• Promptlyreportsecurity,safety,compliance,vehicle,ordeliveryincidents.
• Maintaincleanlinessandorganizationofdeliveryvehicles,inventoryareas,anddelivery-relatedworkspaces.
• Identify,address,andappropriatelyescalatecustomerserviceissues.
• Maintainopen,professionalcommunicationwithmanagementandcoworkers.
• Providesupporttoretailanddeliverymanagementtoensureefficientoperations.
• Perform other duties as assigned.

All delivery, vehicle, security, inventory, and customer interaction activities are performed in accordance with company procedures and regulatory expectations.

WorkEnvironmentandPhysicalRequirements

Thispositionrequiresworkinginenvironmentswherecannabisproductsarepresent,whichmayincludeexposuretomarijuanaodorandplant-relatedairbornedustparticles.

Thisisacustomer-andpatient-facingpositionandrequirestheabilitytosee,hear,andcommunicateeffectivelyinordertointeractwithcustomers,verifyidentification,operatepoint-of-salesystems,andperformessentialjobduties.

Allessentialjobfunctionsandrequirementsdescribedinthisjobdescriptionmustbeperformedwithorwithoutreasonableaccommodation,inaccordancewithapplicablelaw.

Physical activities may include grasping, walking, standing, sitting, bending, twisting, lifting, climbing, and repetitive motions. Must be able to lift, carry, and balance up to 40 pounds (up to 100 pounds with assistance).

ScheduleandWorkHours

Thispositionmayrequireworkingevenings,weekends,holidays,andextendedshiftsbasedonbusinessneedsanddeliveryoperations.

CoreCompetenciesandSuccessMeasures

• Accurateandtimelycompletionofdeliveryroutesandtransactions
• Compliancewithdelivery,security,andcash-handlingprotocols
• Attentiontodetailininventorycontrolanddocumentation
• Professionalcustomerandpatientinteractions
• Safeoperationofcompanyvehiclesandadherencetodrivingrequirements
• Effectivecommunicationandissueescalation
• Reliabilityinscheduling,routing,andshiftcoverage

AdditionalFunctions

• Demonstratesflexibilitybyworkingacrossdifferentareasofthedepartmentorcompanyasneeded,atthedirectionofsupervisorystaff.
• Maintainsaprofessionalappearanceandcomplieswithcompanyuniform,grooming,andidentificationbadgerequirementswhileonduty.
• Communicatesclearly,professionally,andeffectivelyverballyandinwritingwithcoworkers,management,customers,patients,governmentalagencies,andthepublic.
• Usesinitiativeandsoundindependentjudgmentappropriatetotheroleandlevelofresponsibility.
• Performs effectively in a fast-paced, rapidly changing, and operationally demanding environment.
• Demonstratesproficiencywithjob-relatedtechnology,includingWindows-basedsoftware,deliveryapplications,point-of-salesystems,andstandardofficeapplications.
• Maintainsstrongattentiontodetailandaccuracyindailyworkanddocumentation.
• Interprets,understands,andcomplieswithapplicablefederal,state,andlocallaws,regulations,standards,andorganizationalpoliciesandprocedures.
• Establishesandmaintainseffectiveworkingrelationshipswithcoworkers,management,andexternalstakeholders.
• Usesapersonalcellulardevice,inaccordancewithcompanypolicy,toperformjobdutiesusingrequiredapplications,includingbutnotlimitedto:Samsara,Fleetio,OnFleet

ComplianceandContinuingEligibility

EmploymentiscontingentuponongoingcompliancewithNevadacannabisregulations,companypolicies,andthemaintenanceofallrequiredlicenses,permits,andworkcards.Lossofeligibilitymayaffectcontinuedemployment.

EqualEmploymentOpportunityStatement

The Company is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. The Company complies with all applicable laws governing non-discrimination in employment.

MinimumQualifications

• Mustbeatleast21yearsofage.
• Mustsuccessfullycompleterequiredcriminalbackgroundchecks.
• Mustsuccessfullycompletepre-employmentdrugandalcoholscreeninginaccordancewithcompanypolicy.
• MustbeabletoobtainandmaintainavalidNevadaMarijuanaAgentRegistrationCardandanyrequiredlocalorjurisdictionalworkcards.
• MustbeeligibleforemploymentunderNevadacannabisregulations.
• MustbeabletosuccessfullycompleteandpassrequiredvirtualMETRCtraining,asapplicabletotherole.

Positionsrequiringoperationofacompanyvehiclerequire:

• A valid drivers license
• Adrivinghistorythatmeetsthecompanysinsurancecarrierrequirements.
• Previouscustomerserviceexperiencepreferred.
• Equivalentcombinationsofeducationandexperiencemaybeconsidered,includinginternalexperience.
• #ZR

Salary