Sales Manager

Luxury Property Sales Manager

Concierge Auctions is seeking an experienced, results-driven Sales Manager to oversee our Sales Development Representative (SDR) team and a small team of Business Developers (BDs).

This is a hands-on role focused on driving sales performance through clearly defined KPIs, consistent reporting, accountability, and ongoing coaching and development. The ideal candidate will have a proven track record of sales success, strong experience establishing and managing performance metrics, and the ability to develop high-performing sales professionals.

A key focus of this position will be training and developing Business Developers who are newly transitioning into their roles, while ensuring both teams consistently meet activity, pipeline development, and sales performance objectives.

Responsibilities:

Sales Performance & KPI Management

• Establish, implement, and manage clear, measurable KPIs for the SDR and BD teams, aligned with company objectives.
• Consistently monitor individual and team performance against established KPIs, ensuring accountability and progress toward goals.
• Develop and maintain regular KPI reports and performance dashboards to provide senior leadership with clear visibility into sales activity, pipeline development, conversion rates, and overall team performance.
• Deliver consistent weekly and monthly performance reports, highlighting KPI attainment, trends, performance gaps, and actionable recommendations.
• Analyze sales data to identify areas of underperformance, proactively implement corrective action plans, and monitor progress toward improvement.
• Conduct regular one-on-one meetings, pipeline reviews, and performance assessments to ensure team members remain on track.
• Leverage CRM systems and sales analytics to ensure accurate data, reliable reporting, and informed decision-making.

Team Leadership, Training & Development

• Provide day-to-day leadership, direction, and accountability for the SDR team and Business Developers.
• Develop and deliver structured sales training and coaching programs to improve prospecting, lead qualification, relationship development, negotiation, and closing skills.
• Lead the onboarding and development of newly transitioned Business Developers, ensuring they understand their responsibilities, sales processes, and performance expectations.
• Conduct regular coaching sessions, call reviews, and pipeline reviews to strengthen individual performance.
• Identify individual skill gaps and create targeted development plans to improve sales effectiveness.
• Foster a high-performance, results-oriented culture built on accountability, continuous improvement, and professional development.

Sales Execution & Process Improvement

• Oversee daily sales activities to ensure consistent prospecting, lead generation, follow-up, and pipeline development.
• Ensure SDRs are effectively generating and qualifying opportunities and Business Developers are advancing relationships and opportunities through the sales pipeline.
• Evaluate sales processes, identify inefficiencies, and implement improvements to increase productivity and conversion rates.
• Partner with senior leadership to align team priorities, performance expectations, and sales initiatives with broader business objectives.
• Maintain accurate CRM data, pipeline visibility, and consistent reporting practices across both teams.