Senior Director, Sales & Customer Support

Senior Director, Sales & Customer Support

The Senior Director Sales & Customer Support is responsible for driving the growth, customer retention, customer experience, and strategic direction of Ryder's mobile maintenance business. The incumbent provides leadership for business development, sales, account management, customer success, customer support operations, and strategic customer partnerships.

This position is accountable for developing and executing a comprehensive go-to-market strategy designed to accelerate revenue growth, increase market penetration, strengthen customer loyalty, and maximize customer lifetime value. The Senior Director partners closely with Operations, Marketing, Finance, Product Development, and Executive Leadership to ensure alignment between commercial objectives, customer expectations, and service delivery capabilities.

The incumbent leads a multi-functional organization responsible for acquiring new customers, expanding existing customer relationships, improving customer outcomes, and delivering best-in-class customer support. This role serves as the owner of the customer lifecycle and is accountable for achieving revenue growth, retention, customer satisfaction, and profitability objectives for the mobile maintenance product line.

Essential Functions:

• Strategy & Revenue Growth:
• Customer Success & Retention:
• Sales Leadership & Team Development:
• Customer Support Operations:
• Strategic Account Management:
• Market Development & Product Expansion:
• Financial & Business Planning:

Additional Responsibilities:

• Leads strategic grown initiatives and special projects.
• Represents Ryder at major customer, industry, and association events.
• Supports acquisitions, integrations, and business transformation initiatives as required.
• Performs other duties as assigned.

Skills and Abilities:

• Ability to lead large, geographically dispersed teams and organizations, Required
• Ability to develop and implement long-range growth strategies, Required
• Proven ability to deliver sustained revenue and profitability growth, Required
• Ability to establish and maintain executive-level customer partnerships, Required
• Strong financial, operational, and commercial decision-making capabilities, Required
• Strong negotiating, influencing, and relationship-building skills, Required
• Excellent verbal, written, and presentation skills, Required
• Ability to lead organizational change and business transformation, Required
• Ability to leverage data insights to drive business performance, Preferred

Qualifications:

• Bachelor's Degree in Business, Marketing, Sales, Logistics, Supply Chain or Transportation, Required
• Master's Degree in Related field or equivalent experience, Preferred
• 10 years or more in Demonstrated successful sales management, Required
• Knowledge of Transportation and Food Industry to include: General Principles and Logistics of Freight Movement Expert, Required
• Knowledge of competitive analysis, strategizing and execution Advanced, Required
• In-depth knowledge of negotiation tools and techniques Advanced, Required
• Knowledge of financial elements (balance sheet, cost of capital, depreciation, tax reporting, etc.) Advanced, Required
• Knowledge of Ryder Sales Process and Ryder products and services Advanced, Required
• Proprietary Ryder software and tools (SOM, SAM, Options, LVO, LVL VP97, D&B, RIDE, etc.) Advanced, Preferred

Job Category: Operations and Support

Our Culture & Commitment:

At Ryder, you're trusted to make an impactwhile enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Salaried

Minimum Pay Range: 160,000

Maximum Pay Range: 180,000

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ ryder.com ] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.