Senior Manager, Operations & Market Access

Senior Manager, Operations & Market Access

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologieslike the da Vinci surgical system and Ionhave transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningfulbecause every improvement we make has the potential to change a life.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.

Job Description

The Reimbursement Operations & Field Market Access lead is the execution engine of the U.S. HEMA organization. This role is the closest link to the sales and marketing organization and serves as the primary tactical interface with providers, payers, and field teams.

This is both a payer-facing and provider-facing role. On the payer side, this person develops value dossiers, manages payer advisory boards, and supports key account engagement. On the provider side, this person generates billing guides, fields customer reimbursement questions, develops provider education materials, and supports all field logistics related to coding implementation.

In Phase 1, this role carries both midstream and downstream responsibilitiesfrom code acquisition and payment policy implementation through to field collateral generation and customer support. This person generates code and billing manuals, is responsible for all field logistics requiring implementation of new or existing codes, and directly fields customer questions regarding reimbursement.

This role carries shared responsibility for midstream/payment policy activities with the Upstream Strategist until a dedicated Midstream hire is made (~18 months). At that point, this role transitions to full downstream focus with outsourced or in-sourced field pull-through teams supporting product launches.

Qualifications

Required:

• 4 year degree is required.
• 6+ years of progressive experience in medical device or pharmaceutical reimbursement, field market access, or payer relations
• Direct experience developing billing guides, coding tip sheets, and provider reimbursement education materials
• Strong working knowledge of CPT, HCPCS, ICD-10 coding systems and hospital billing workflows (OPPS, ASC, physician office)
• Experience managing payer relationships, developing value dossiers, and executing advisory boards
• Demonstrated ability to work closely with sales and marketing teams in a commercial support capacity
• Strong project management skills; ability to manage multiple simultaneous deliverables across products

Preferred:

• CPC (Certified Professional Coder) certification strongly preferred
• Experience with field reimbursement team management (outsourced or in-house)
• Familiarity with FCA/AKS compliance requirements for manufacturer-provided reimbursement guidance
• Experience with business intelligence platforms