Senior Outreach Program Coordinator - Intake Specialist - Institute for Military and Veteran Family Wellness

Senior Outreach Program Coordinator - Intake Specialist - Institute for Military and Veteran Family Wellness

This is a grant-funded position and reassignment will be based upon performance, progress toward research goals and continuation of funding. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Ability for hybrid or remote work within the state of Texas.

The Senior Outreach Program Coordinator (Intake Specialist) will play a critical role in supporting participant safety, access to appropriate services, and overall program quality. This position is responsible for reviewing and monitoring intake and screening forms to identify participant needs, assess potential risk, and determine whether individuals may require support or resources outside the scope of Veteran Spouse Network (VSN) programming. The Intake Specialist will conduct follow-up outreach with participants who screen high for risk or complex needs, complete additional assessments as appropriate, and provide timely referrals to community-based, clinical, or crisis-support resources. In addition, the Intake Specialist will serve as a supportive resource for peer groups and trainings that address sensitive topics, helping ensure participant well-being and alignment with suicide prevention and trauma-informed practices.

Responsibilities include coordinating with peer facilitators, program staff, and leadership to support crisis response procedures that promote a trauma-informed, participant-centered program environment. Communicate observed participant needs or program trends to inform program improvement. Follow all privacy, confidentiality, and data protection protocols.

Contact participants who may be in crisis or need additional support to conduct follow-up assessments to better understand participant needs. Provide tailored referrals to community providers, mental health resources, and veteran/military family support organizations as needed. Support participants throughout the intake process with empathy, cultural competence, and a trauma-informed approach.

Review and monitor participant intake and screening forms to assess support needs, and potential risk factors. Identify participants whose needs may exceed the scope of peer support programming and require additional assessment or external resources. Utilize established screening tools and protocols to assess risk, including emotional distress, safety concerns, or significant life stressors. Document screening outcomes accurately and in accordance with confidentiality and data-protection standards.

Serve as a point of support for peer groups, trainings, or programming that address sensitive or potentially triggering topics. Be available as a resource to participants who may experience distress during or after group sessions, in alignment with the Veteran Spouse Network (VSN) protocols. Support suicide prevention and wellness efforts by reinforcing safe practices, escalation pathways, and resource awareness.

Required qualifications include a Bachelor's Degree in social work, psychology, public health, human services, or in field of work to be performed with at least 5 years responsible level experience in program administration or program coordination. Experience with intake, screening, case management, participant support, or human services. Strong assessment, documentation, and follow-up skills. Ability to engage participants with empathy, professionalism, and cultural humility. Experience working with individuals navigating stress, transition, or emotional challenges. Excellent attention to detail. Experience with Microsoft Suite (Word, Excel, PowerPoint, Outlook). Values the contributions of others in the work environment.

Preferred qualifications include experience working with military, veteran, or caregiver populations and/or have personal military connection. Training in trauma-informed care, suicide prevention, motivational interviewing, or crisis response. Experience leading suicide prevention training or trainer certifications in any suicide prevention training(s). Familiarity with community referral networks and mental health resources. Experience supporting peer-led or group-based programming.

Salary range is $55,000 - $65,000 - depending on qualifications.

Working conditions may include working around standard office conditions, repetitive use of a keyboard at a workstation, and ability for hybrid/remote work within the state of Texas.

Work shift is M-F, flexible between 8am-6pm.

Required materials include a resume/CV, 3 work references with their contact information; at least one reference should be from a supervisor, and a letter of interest.