Senior Product Manager - Voice AI Platform

Senior Product Manager

Ready to help shape the future of how businesses communicate with their customers?

As a Senior Product Manager at Retell AI, you'll own critical product experiences powering millions of AI-driven conversations. Sitting at the intersection of AI, real-time voice technology, telephony, developer tools, and customer experience, you'll turn complex technical capabilities into products that feel fast, reliable, intuitive, and remarkably human.

This isn't a role where you simply manage a backlog. You'll have end-to-end ownershipidentifying customer problems, defining product strategy, shaping solutions with engineering and design, validating them with real users, and driving execution through launch and adoption.

You'll work directly with customers and cross-functional teams to help establish the products and experiences that can become the industry standard for voice AI.

What You'll Own

Drive product strategy and customer outcomes across key areas including voice agent behavior, onboarding, testing, automation, and platform capabilities.

Build a deep understanding of customers. Join onboarding and support sessions, review real call transcripts and workflows, and speak directly with users to uncover pain points and opportunities.

Turn customer problems into clear product direction by creating outcome-driven PRDs that define requirements, user journeys, solution concepts, tradeoffs, and success metrics.

Own the roadmap from strategy through execution, prioritizing initiatives based on customer impact, adoption, business value, and long-term platform health.

Partner deeply with engineering to design scalable solutions across technically complex areas including real-time audio, telephony, AI agent behavior, and developer tooling.

Collaborate with design from the earliest stages, using problem framing, sketches, prototypes, and customer feedback to create intuitive end-to-end experiences.

Bring the voice of the market into product decisions by evaluating competitors, emerging AI capabilities, customer expectations, and opportunities for differentiation.

Work closely with Sales, Customer Experience, and Customer Success to understand buying signals, objections, rollout challenges, and expansion opportunities.

Validate before scaling. Test concepts through prototypes, betas, and rapid iterations to ensure we're solving the right problems before making larger investments.

Drive execution with urgency and clarity, establishing ownership, sequencing initiatives, removing ambiguity, and keeping teams aligned.

Strengthen product operating rhythms through customer-backed roadmap planning, impact-driven prioritization, and transparent communication around decisions and tradeoffs.