Servpro Office Manager/Supervisor

Office Manager/Supervisor SERVPRO of Sarasota

Join Our Growing Team! SERVPRO of Sarasota is a family-owned and operated company serving Sarasota since 2004. We are a leading fire, water, mold, and restoration company looking for an experienced Office Manager/Supervisor to lead our office operations and support our growing team.

A Great Opportunity to Join Our Team! We have a great team culture, positive attitudes, and a strong group of people who enjoy working together. Positions like this don't open up often. If you're currently working for another restoration company and have been considering making a move, this is an opportunity to join a growing company, take on a leadership role, and be part of building something bigger.

Position Overview The Office Manager/Supervisor oversees daily office operations, supervises office staff, and maintains organization, efficiency, and accountability. This key leadership position works directly with the General Manager and management team and works in tandem with our Mitigation and Reconstruction Project Managers to keep operations running efficiently.

Restoration industry experience is strongly valued, as this role requires an understanding of restoration job files, insurance processes, and the fast-paced nature of the business.

Key Responsibilities

• Lead and oversee daily office operations
• Supervise office staff and maintain clear expectations and accountability
• Oversee daily job scheduling and crew assignments with Job File Coordinators and Production
• Work closely with Mitigation and Reconstruction Project Managers to coordinate office operations, job files, scheduling, and communication
• Manage communication and follow-up with TPAs, ensuring program requirements and deadlines are met
• Work directly with insurance adjusters, providing requested documentation, job information, photos, and other claim information
• Coordinate with Project Managers and Production to obtain information needed by insurance carriers, adjusters, and TPAs
• Train and support office staff
• Identify inefficiencies and improve office workflows and procedures
• Work directly with the General Manager on office operations and company initiatives
• Participate in the company's after-hours on-call rotation for emergency calls and customer needs
• Provide leadership and support wherever needed to keep the operation running efficiently

Qualifications Required

• 2+ years of office management or supervisory experience
• Previous restoration industry experience
• Strong understanding of restoration job files and insurance processes
• Strong leadership, communication, and organizational skills
• Strong computer and technical skills
• Proficiency with Microsoft Office
• Ability to take initiative, solve problems, and make decisions independently
• Ability to hold yourself and others accountable
• Ability to work in a fast-paced, deadline-driven environment

Additional Experience We Value

• Experience working with Third-Party Administrators (TPAs)
• Experience with DASH
• Knowledge of Xactimate/XactAnalysis
• Insurance claims experience
• TPA program experience
• Restoration job file management
• Bilingual in Spanish and English

What We Offer

• Competitive salary based on experience
• Health insurance benefits
• 401(k) with company contribution
• Paid time off and holidays
• Professional development and industry training
• Opportunities for advancement
• Positive, team-oriented work environment
• Opportunity to grow with a rapidly expanding company

About SERVPRO of Sarasota Family-owned and operated since 2004, SERVPRO of Sarasota has built a strong reputation for professional, reliable fire, water, mold, and restoration services throughout the Sarasota area. We are committed to providing exceptional customer care and doing things the right way. Our goal is to continue building a strong and lasting Sarasota brand while growing our team and creating opportunities for our employees.