Special Accounts Representative (Collections)

Job Title

Mid American Credit Union is seeking a member servicing professional to join our team. This role is focused on providing quality financial services and ensuring members have access to safe and reasonable rates.

Essential Functions and Responsibilities

The ideal candidate will:

• Perform member servicing using various computerized systems for member verification
• Contact delinquent accounts and negative share accounts by phone and mail
• Take appropriate action to have members bring accounts current
• Analyze financial situations of delinquent borrowers
• Make recommendations for further action when other arrangements to bring the loan current are unsuccessful
• Maintain accurate files and reports on all collections activity
• Inform supervisor of trends in loan underwriting contributing to delinquent/charge off loans
• Regularly file loan files and other collection related documents
• Complete and adhere to annual training regarding BSA/AML compliance
• Complete periodic training pertaining to updates in policies and procedures

Skills and Qualifications

The candidate should have:

• Education: High School Diploma or GED required
• Experience: Six months to two years of similar or related experience with delivering exceptional service while exhibiting empathy, patience, and excellent written and verbal communication.
• Additional skills: Attention to detail, the ability to multitask, and strong organizational skills

Physical Demands and Work Environment

The role requires:

• Ability to lift 10 pounds
• Climate-controlled shared work area with standard levels of office noise and minimal fluctuation in temperature. Employees will be expected to sit, stand, stoop, and walk while performing the duties of this job.
• Interactions with members and coworkers include telephone and some video calls, in addition to in-person interfacing.

Mid American Credit Union is an Equal Opportunity Employer whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.

Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

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