Sr. Account Manager

Senior Account Manager

Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

The Senior Account Manager is responsible for leading a portfolio of complex, high-value client accounts while delivering exceptional client service, profitable growth, and consistent program performance. This role serves as the senior day-to-day owner of assigned accounts and is accountable for translating client objectives into actionable account strategies, overseeing complex programs, and ensuring financial and operational commitments are achieved.

Working closely with Sales, Creative, Sourcing, Operations, Logistics, eCommerce, Finance, and supplier partners, the Senior Account Manager leads cross-functional teams to deliver innovative branded merchandise solutions that advance client business objectives. This role builds trusted relationships across multiple levels of the client organization, anticipates emerging needs, navigates complex challenges, and provides strategic recommendations that strengthen the partnership.

As a senior commercial contributor, the Senior Account Manager is expected to drive revenue growth, protect and improve gross margin, strengthen client retention, and identify opportunities to expand programs and services. This role also provides leadership and coaching to junior Account Management team members, contributes to account planning and process improvement, and demonstrates readiness for broader portfolio and strategic account leadership.

This role is based in the Bryant Park area of Manhattan in New York City and offers a flexible onsite schedule of onsite 4 days per week, with 1 day remote. To be considered, you must live within commuting distance, as regular in-person collaboration is a key part of the role.

Key responsibilities include:

• Project Management & Execution (20%)
• Operations & Internal Coordination (10%)
• Client Service & Relationship Management (25%)
• Budget & Financial Performance (25%)
• Growth & Leadership (20%)

Qualifications include:

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 57 years of progressive experience in account management, client services, agency services, promotional products, or a related environment.
• Demonstrated success managing complex, high-value client accounts and multiple concurrent programs.
• Strong financial acumen, including experience with pricing, budgeting, revenue forecasting, gross margin management, and project profitability.
• Proven ability to identify and advance account growth, cross-sell, and program expansion opportunities.
• Strong executive presence with the ability to lead client meetings, business reviews, strategic discussions, and difficult conversations.
• Demonstrated ability to lead cross-functional teams and influence outcomes without direct authority.
• Strong project management, organizational, negotiation, and problem-solving skills.
• Ability to balance strategic account leadership with detailed execution and financial accountability.
• Experience using Salesforce or comparable CRM platforms preferred.
• Advanced proficiency in Microsoft Office Suite.
• Ability to thrive in a fast-paced, client-focused environment while managing competing priorities and deadlines.

We are pleased to share the base salary range for this position is $83,000 to $98,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA's total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.

BDA Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.