Supply Chain Health System Linen Director (Full-Time/Day) Center City

Supply Chain Health System Linen Director

The Supply Chain Health System Linen Director provides enterprise leadership for the strategy, standardization, and operational performance of linen and laundry services across the health system. Designs and governs end-to-end linen workflows that support patient safety, prevention, regulatory readiness, and consistent patient and colleague experience. Partners with clinical, operational, and supply chain stakeholders to optimize utilization, reduce losses, improve service levels, and ensure contract compliance and vendor performance. Leads system-wide performance management through analytics, audits, and technology enablement to drive continuous improvement and cost-effective operations.

Job Duties

• Establishes and leads enterprise linen strategy, standards, and governance to ensure reliable, safe, and consistent linen services across acute and non-acute settings.
• Develops and implements standardized workflows for linen handling, storage, distribution, and replenishment, aligning with infection prevention, regulatory requirements, and patient experience expectations.
• Leads and influences cross-functional stakeholders (e.g., Nursing and Nursing Education, Perioperative Services, Environmental Services, Infection Prevention, Facilities) to drive adoption of best practices and accountability for linen stewardship.
• Leads and develops linen site leaders/managers through goal setting, performance management, coaching, and succession planning to ensure consistent execution and accountability.
• Partners with Strategic Sourcing and Purchased Services to support contract strategy, ensure contract compliance, and monitor supplier performance, KPIs, and service-level adherence.
• Directs performance management activities including scrub/linen PAR validation, utilization reviews, loss prevention initiatives, and root-cause analysis of service failures with corrective action plans.
• Owns linen program financial management including budgeting, forecasting, invoice review/approval, variance analysis, and identification of cost optimization opportunities.
• Leads implementation and optimization of linen-related technology and automation (e.g., tracking, dispensing, reporting) to improve inventory accuracy, visibility, and operational efficiency.
• Ensures operational readiness for audits and surveys by maintaining documentation, training, and controls related to linen processes, safety, and compliance requirements.

Minimum Qualifications

• Bachelor's Degree in Business Administration, Healthcare Administration, Supply Chain, or a related discipline.
• 10 years of progressive experience in healthcare linen services, supply chain site operations, distribution/logistics, or inventory management in a multi-site health system environment.
• 10 years of prior leadership experience.
• Demonstrated ability to lead enterprise-wide standardization and drive change through influence in a matrixed healthcare environment.
• Strong knowledge of healthcare linen workflows, infection prevention considerations, and operational controls that support regulatory and accreditation readiness.
• Proven capability to manage vendor performance using KPIs, service-level metrics, issue escalation, and corrective action plans to ensure reliable service.
• Advanced analytical skills to interpret utilization, PAR levels, loss trends, and financial variances and translate findings into sustainable improvements.
• Strong financial acumen including budgeting, forecasting, invoice validation, and identification of cost optimization opportunities.
• Excellent communication and presentation skills with the ability to develop training materials, facilitate committees, and align diverse stakeholders to shared outcomes.

Preferred Qualifications

• Master's Degree in Business Administration, Healthcare Administration, Supply Chain, or a related discipline.

Additional Qualifications Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.