Team Lead / Shift Supervisor

Team Lead

The Team Lead plays a crucial role in the operations of a Gregory's location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The Team Lead will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Lead will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours.

This role will oversee and manage the following:

• People Development
• Operational Standards
• Service Standards
• Facilities & Maintenance
• HR Management
• Financial Performance

Additional Expectations

• This is a hands-on role: TL's are expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success
• There is no set schedule for this role. Team Leads are expected to be flexible in their stores based on the needs of the business and the development of their people. This includes schedules of early mornings, nights, weekends, and holidays.
• Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and the proactive solutions you are providing
• Actively embody our company values and live them every day.

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