(USA) Manager, Strategic Account Management

(USA) Manager, Strategic Account Management

Multiple locations Regular/ Permanent Salaried

Position Summary: The Manager, Strategic Account Management leads the development and execution of account strategies to drive revenue growth and enhance seller engagement. This role involves building and maintaining strong relationships with key stakeholders, overseeing team performance, and ensuring alignment with business objectives. The position requires expertise in data analysis, customer service, and project management to identify opportunities and deliver measurable results. The manager fosters continuous improvement, supports compliance with company standards, and promotes a collaborative environment that advances both customer satisfaction and organizational success.

About the team: The Walmart Local Marketplace (LMP) team enables brick-and-mortar retailers to engage within Walmart's commerce ecosystem. As a key part of Marketplace's retail partnership capability, LMP addresses assortment gaps through trusted retail partners while supporting fast shipping and same-day local fulfillment via scalable platform solutions. The team collaborates closely with stakeholders to drive business growth, leveraging data analysis, account planning, and effective communication. Focused on delivering measurable results, the team fosters continuous improvement and innovation to enhance customer and partner experiences in a dynamic retail environment.

What you'll do:

• Support a strategic retailer account across Marketplace shipping and same-day pickup and delivery alongside the account lead.
• Strengthen seller relationships, communicate actions and timelines, and turn recurring issues into scalable process, training, support, and product improvements that enhance seller experience.
• Coordinate cross-functional priorities, tracking decisions, owners, deadlines, and commitments to drive accountability.
• Coordinate store rollouts, training, launch readiness, and last-mile requirements.
• Project manage stakeholders that own catalog onboarding, resolve ingestion errors, and improve assortment transactability.
• Execute growth initiatives across assortment, pricing, fulfillment, promotions, and deals.
• Analyze KPIs, support forecasting, and prepare seller business reviews.
• Own support tickets, escalations, exceptions, customer care coordination, and resolution.

What you'll bring:

• Experience in account management, customer success, business development, marketplace operations, or comparable roles supporting complex strategic accounts.
• Strong organizational and project management skills, including business reviews, cross-functional prioritization, and tracking decisions, owners, and deadlines.
• Proven ability to resolve seller escalations through investigation, exception coordination, and follow-through.
• Analytical capabilities to interpret data, track KPIs, support forecasts, and drive action.
• Ability to influence across business, operations, product, and technical teams.
• Clear communication, productive seller relationships, and confidence delivering difficult messages.
• Seller-centric ownership, attention to detail, and judgment amid ambiguity.
• Experience in eCommerce, shipping, fulfillment, same-day delivery, last-mile operations, or retail operations strongly preferred.

Minimum Qualifications: Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area. Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Preferred Qualifications: Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area., Sales

Primary Location: 1901 SE 10TH STREET, BENTONVILLE, AR 72716-0001, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.