Valet Guest Service Manager - Jackson MS

Valet Account Manager [City]

The Valet Account Manager oversees the daily operations of an assigned hospitality property or parking location. This position is responsible for delivering exceptional client and guest service, supervising employees, managing schedules and labor expenses, monitoring financial performance, maintaining safe operations, and supporting valet services when operationally necessary.

Primary Objective

Lead a safe, efficient, and guest-focused valet operation while building strong client relationships, developing employees, maintaining financial accountability, and ensuring compliance with company policies, contractual requirements, and applicable laws.

Essential Duties and Responsibilities

• Client Relationship Management
• Operational Management
• Financial and Administrative Responsibilities
• Employee Leadership and Development
• Communication and Reporting
• Safety and Compliance
• Additional Responsibilities

Supervisory Responsibilities

The Valet Account Manager supervises assigned employees and is responsible for scheduling, training, coaching, performance management, policy enforcement, and daily operational direction. The manager is expected to maintain an accessible leadership style, encourage employee participation, and continuously improve team performance and service quality.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment preferred.
• Experience managing schedules, payroll, labor expenses, or operating budgets preferred.
• Additional education or training in leadership, hospitality, or business management is beneficial but not required.

Licenses and Driving Requirements

• Valid driver's license required.
• Driving record that meets PMC's standards for positions involving vehicle operation.
• No more than three moving violations during the preceding three-year period.
• Ability to travel between assigned work locations when required.
• Ability to operate manual-transmission vehicles when required by the assigned property.

Knowledge, Skills, and Abilities

• Strong leadership, coaching, and team-development skills.
• Excellent guest-service and client-relationship skills.
• Ability to prepare schedules and manage staffing and overtime.
• Ability to review revenue, payroll, and expense information.
• Strong organizational, analytical, and critical thinking skills.
• Effective verbal and written communication skills.
• Ability to respond calmly and professionally to operational concerns.
• Ability to use computers, mobile devices, scheduling systems, and operational software.
• Ability to safeguard confidential employee, client, and company information.
• Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.

Work Environment

This position works in both indoor and outdoor environments, including hotels, parking facilities, valet lanes, garages, and office areas. The employee may be exposed to moving vehicles, traffic, noise, heat, cold, rain, humidity, and other weather conditions.

Physical Requirements

The essential functions of this position may require:

• Standing and walking for extended periods.
• Moving quickly when operationally necessary and safe.
• Frequently entering and exiting vehicles.
• Bending, reaching, climbing stairs, and working in parking facilities.
• Lifting, carrying, pushing, or pulling items weighing up to 50 pounds.
• Safely operating vehicles and maintaining awareness of vehicles, guests, and pedestrians.
• Communicating effectively with guests, clients, and employees.

Technology, Cell Phone Use, and Expense Reimbursement

This position may require the use of a mobile phone for work-related communication and access to company applications. PMC will reimburse employees for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with company policy and applicable federal, state, and local law. Company-issued equipment may be provided when applicable.

Compensation and Benefits

Benefits vary based on employment status, plan eligibility, and the terms of the applicable benefit plans. Eligible employees may receive:

• Medical, dental, and vision insurance
• 401(k) plan
• Supplemental life and critical-illness insurance
• Bonus opportunities: Based off annual outlined goals
• Paid time off: paid vacation/PTO available to this position
• Paid training
• Leadership-development opportunities
• Tuition assistance through Bellevue University of up to $5,250 annually
• Nationwide employee discounts through Perks at Work
• Other compensation: Bonus opportunities

Employment Classification

PMC intends to classify this position as exempt from overtime requirements. Exempt status depends on the position satisfying all applicable federal, state, and local salary, duties, authority, and independent-judgment requirements.

At-Will Employment

Except where applicable law or a binding agreement provides otherwise, employment is at will and may be ended by either party with or without cause or advance notice, subject to applicable law. An introductory period does not guarantee continued employment or override statutory termination protections.

Equal Employment Opportunity

PMC is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, religion, religious creed, ancestry, national origin, citizenship status, age, sex, pregnancy, childbirth or related medical conditions, reproductive-health decision-making, gender, gender identity, gender expression, sexual orientation, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other status protected by applicable law.