Vice President of Operations, E-commerce Fulfillment & Light Manufacturing

Vice President of Operations, E-commerce Fulfillment & Light Manufacturing

The Vice President of Operations leads a large-scale ecommerce fulfillment, distribution, and light manufacturing operation across multiple US sites, reporting to the Chief Supply Chain & Manufacturing Officer.

This is both a strategic and hands-on role. The VP sets multi-year direction, manages P&L impact, drives continuous improvement, optimizes network performance, partners with vendors, and develops a strong leadership bench while staying close to daily execution, ensuring critical peak period performance, improving cost-to-serve, and delivering reliable customer service.

The ideal candidate brings experience in high-volume e-commerce and small-parcel fulfillment with the technical, analytical, and people-leadership capabilities needed to scale operations, strengthen process discipline, reduce costs, improve quality, and deliver superior customer experience.

You'll be excited about this opportunity because you will...

• Lead regional operations
• Drive e-commerce fulfillment and small-parcel performance
• Scale light manufacturing and technical operations
• Build operational excellence
• Own financial and strategic performance
• Develop people and culture

Check out some of the required qualifications we are looking for in amazing candidates...

• Bachelor's degree in Engineering, Supply Chain, Operations, Manufacturing, Business, or related field.
• 12+ years of progressive operations leadership in ecommerce direct-to-consumer fulfillment, distribution, logistics, small-parcel operations, light manufacturing, supply chain, or related environments.
• 5+ years leading Directors, Senior Managers, General Managers across multi-site/multi-function operations.
• Demonstrated results improving safety, service, quality, productivity, cost, and inventory accuracy in high-volume environments.
• Strong financial acumen: budgeting, labor planning, cost reduction, and P&L impact.
• Experience with WMS, ERP, LMS, labor planning, inventory, parcel shipping, and operational dashboards.
• Track record leading capital projects, technology implementations, equipment/technology deployment, or large-scale operational transformation.
• Builds cross-functional partnerships: Supply Chain, Transportation, Finance, HR, IT, and Customer Experience.

We prefer some of these qualities as well...

• Engineering or technical degree; MBA or advanced degree a plus.
• Lean Six Sigma Black Belt, Master Black Belt, PMP, and/or APICS/ASCM certification.
• Experience with e-commerce, omnichannel retail, high-SKU operations, parcel shipping, light manufacturing, assembly, customization, packaging, kitting, or personalization.
• Experience with automation, robotics, conveyor/sortation systems, warehouse control systems, or advanced analytics.
• Experience managing 3PLs, parcel carriers, automation vendors, and outsourced labor providers.
• Proficiency in SQL, Power BI, Tableau, advanced Excel, data visualization, or similar analytics tools.
• Background in startups, turnaround, rapid scaling, or facility launch environments.

We hire and develop leaders who role model our WSI Leadership Behaviors. The VP is expected to be:

• Strategic and hands-on: able to set regional direction while understanding what is happening on the floor.
• Data-driven: uses KPIs, root cause analysis, and financial modeling to make decisions.
• Customer-focused: understands that operational performance directly affects delivery promise, brand trust, and repeat purchase behavior.
• Technically credible: able to work effectively with engineering, systems, and process design teams.
• People-centered: develop leaders, create an engaging culture, and build accountability.
• Change-capable: experienced in leading transformation, process standardization, systems implementation, and performance turnarounds.
• Commercially sharp: understands cost-to-serve, P&L impact, capital ROI, labor leverage, and service tradeoffs.

In this role, success means:

• Measurable improvement in service, quality, cost, inventory accuracy, and customer delivery.
• Stronger peak readiness and labor planning discipline with operational consistency.
• Clear operating scorecards in place and reviewed consistently across all sites.
• A leadership bench that runs day to day and is ready for the next level of growth.
• At least one major transformation project: automation, facility redesign, or systems; executed on time and on budget.
• Stronger cross-functional relationships and a reputation as a collaborative, execution-oriented leader.

This is a high-visibility executive role with real P&L accountability and room to shape the regional fulfillment operating model. You'll work at the intersection of ecommerce growth, operational excellence, and people development, in a strategic and hands-on role central to the operations of Williams-Sonoma, Inc.

Our company benefits are second to none in the industry

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offers, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE