Executive - Director of Surgery

Operations Manager

Operations Manager is responsible for the overall operation of the practice. This includes budget and financial management, as well as human resource management, such as hiring, firing, and performance evaluation. Quality management and patient care systems are also critical, addressing clinical needs, patient and family concerns, and increasing patient volume. Information management involves attending meetings as identified by leadership. Responsibilities include developing and implementing the department's budget to achieve organizational objectives. The manager will monitor internal financial controls and implement a process for external financial audits. Monitoring revenue cycle management and accounts receivable management is essential. The role requires analyzing financial performance and reporting results to stakeholders. The manager will coordinate the recruitment and orientation process of clinical and non-clinical staff. Managing staff retention and developing effective staffing strategies is a key responsibility. Performance management programs for staff will be implemented and monitored. The manager aims to create and maintain a positive work experience for all staff through improved employee engagement. They will provide systems, processes, and structure for administrative and clinical training for medical providers and employees. Establishing systems for awareness, education, and compliance with employment laws and regulatory standards is required. Maintaining appropriate internal communication pathways for all staff is crucial. The manager will monitor a technology security process to protect patient and practice data systems. Managing medical information, including medical records and healthcare document storage, is part of the role. The implementation of established processes to comply with mandated reports to regulatory agencies is required. Integrating the corporate mission statement into the organization's culture is essential. Facilitating the implementation of the organization's strategic plan will be part of the responsibilities. The manager will communicate, implement, and monitor production and compensation standards for all staff. Managing the conduct and performance expectations of clinical staff is critical. Establishing and monitoring business processes to ensure effective clinical operations is required. The role entails ensuring that relevant and accurate resources are available to enhance patient knowledge and participation in their medical care. Understanding the referral process and planning requirements is necessary. Designing efficient patient flow patterns to maximize physician schedules is also a responsibility. Managing front office operations to maximize patient satisfaction and customer service efforts is key. Implementation of a plan to control pharmaceutical supplies will be necessary.