Front of House Director

Chick-fil-A Lancaster Director

Are you ready to thrive in a dynamic work environment where leadership and teamwork are at the forefront? Do you want to join a fun and people-focused team that truly values your contributions? If so, this is the perfect opportunity for you!

At Chick-fil-A Lancaster, working with us is more than just a job; it's a chance to develop your leadership skills while making a positive impact in your community. As a director, you'll play a critical role in creating an exceptional guest experience and leading a talented team. Join us and enjoy flexible schedules, a caring culture, and a variety of benefits that support your well-being. Back of House Directors at Chick-fil-A start anywhere between $19-24.

Key Responsibilities:

• Champion an outstanding guest experience by leading the FOH team to consistently rank in the top 20% of all Customer Experience Metrics (CEM), including fast service, cleanliness, order accuracy, attentive and courteous employees (ACE), and overall satisfaction (OSAT)
• Optimize throughput and operational flow, aiming to maintain an average Speed of Service under 4 minutes across all dayparts
• Lead from the floor, using real-time coaching and feedback to elevate team performance, maintain alignment, and uphold our brand promise with every guest interaction
• Cultivate a culture of excellence and ownership, ensuring all team members understand and deliver on service and operational standards
• Build and sustain fully staffed operations across all areas, actively developing a pipeline of capable Trainers and Team Leaders
• Leverage technology and digital tools to increase Chick-fil-A digital app usage and drive a consistent increase in digital sales, equipping the team to engage guests and promote mobile ordering and upsell opportunities
• Establish a structured rhythm of performance management, providing formal evaluations twice a year for all leaders, accompanied by clear goals and personalized development plans
• Ensure operational excellence through systems and accountability, maintaining Smart Shop scores of 95% or higher along with an ELITE Food Safety score
• Oversee leadership development for all mid-level leaders and below, conducting 30,60, and 90 day evaluations to grow and develop emerging leaders
• Be a steward of the assets of the business, including meeting goals on labor productivity, net profit, and creating repeat guests
• Recruit new team members and conduct group interviews as scheduled, building a team and protecting the culture of the Chick-fil-A brand
• Leverage social media and digital platforms to promote store events and PR opportunities

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching
• Employee discount
• Paid training