Medical Assistant

Medical Assistant

This Medical Assistant role supports a busy clinic by providing both clinical and administrative assistance to ensure efficient, compassionate patient care. You will handle patient follow-ups, manage medical records and data entry, coordinate lab orders and results, and assist with front desk and phone responsibilities while using an electronic medical record system.

Candidates must be fluent in both English and Vietnamese to communicate effectively with patients and healthcare staff.

Responsibilities:

• Perform follow-up tasks with patients, including scheduling and confirming follow-up appointments.
• Enter accurate and timely patient updates and medical information into the electronic medical record (EMR) system.
• Answer inbound phone calls in a professional and courteous manner and route calls appropriately.
• Order laboratory tests according to provider instructions and clinic protocols.
• Relay lab results to patients and providers in a clear, accurate, and timely manner in accordance with clinic procedures.
• Assist with appointment scheduling and ensure patients receive appropriate reminders and instructions.
• Support clinical staff with general medical assisting duties as needed.
• Provide front desk support, including greeting patients, verifying information, and assisting with check-in and check-out processes.
• Deliver excellent customer service to patients, families, and colleagues in a healthcare setting.
• Maintain confidentiality of patient information and follow all clinic policies and procedures.

Essential Skills:

• At least 1 year of experience in medical assisting or a closely related medical support role.
• Medical assisting diploma, certification, or 1+ years of Medical Assistant experience preferred.
• High School Diploma.
• Experience working in a medical or healthcare environment.
• Proficiency with electronic medical records (EMR), specifically Athena.
• Knowledge of medical terminology and basic medical procedures.
• Experience with medical record management and electronic health records.
• Ability to schedule appointments and manage patient flow efficiently.
• Strong patient care and clinical support skills.
• Experience taking and handling inbound phone calls in a healthcare setting.
• Customer service skills with a focus on patient satisfaction.
• Basic Life Support (BLS) knowledge or training (if applicable).
• Understanding of health insurance processes and documentation.

Additional Skills & Qualifications:

• Registered Medical Assistant (RMA) or similar medical assisting credential is a plus.
• Experience with front desk operations in a clinic or medical office.
• Familiarity with ordering labs and communicating results.
• Prior experience in both administrative and clinical aspects of medical assisting.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with providers, nurses, and administrative staff.
• Comfort working in a fast-paced healthcare environment with multiple priorities.

Work Environment:

This role is fully onsite at a clinic, working Monday through Friday from 8:00 a.m. to 5:00 p.m. You will use electronic medical record systems, including Athena, along with standard clinic and office equipment to perform your duties. The environment is patient-facing and team-oriented, with a mix of front desk, phone, and clinical support responsibilities. The clinic offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan, and holiday pay.

This is a six-month contract-to-hire opportunity with the potential to transition into a permanent position based on performance and business needs. Upon conversion to a permanent role, you will receive 9 paid holidays and 15 days of paid time off (PTO). Performance-based pay increases are available, and outstanding performance may be recognized with PTO tokens, each worth one hour of PTO and usable at any time. The clinic fosters a supportive and celebratory culture, frequently hosting dinners, lunches, and parties for employees.

Job Type & Location: This is a Contract to Hire position based out of Kenneth City, FL.

Pay and Benefits: The pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)