Program Coordinator, AU Abroad

Program Coordinator

Reporting to the Director of Operations, the Program Coordinator supports the advancement of the university's Global Pledge by strengthening the systems, data, and communications that enable increased student participation in global experiences. The position plays a central role in the management of AU Abroad's digital and operational infrastructure, with primary responsibility for Terra Dotta (CMS and website), data integrity, and reporting that informs recruitment, retention, and strategic planning efforts.

Through accessible, student-centered communications; coordinated data and operational workflows; and timely analysis and reporting, the Program Coordinator plays an active role in shaping positive student experiences across the full lifecycle of global programs. The position supports recruitment for global opportunities, promotes student engagement and persistence, and contributes to retention by ensuring clear guidance, proactive outreach, and responsive operational support. Working collaboratively with campus partners, the role connects systems, communications, and day-to-day operations to institutional priorities for global engagement and student success, while exercising independent judgment, professionalism, and strong project management skills.

Essential Functions:

• Data and Reporting
• Database and Website Management
• Program Operations
• Student Support and Engagement
• Special Projects and Administrative Support

Competencies:

• Acquiring and Analyzing Information
• Prioritizing and Organizing
• Serving Customers
• Supporting Coworkers
• Displaying Creativity

Position Type/Expected Hours of Work:

• Full-time.
• 35 hours per week.
• May occasionally require work on evenings and weekends.
• Hybrid working will be offered. Current expectation is 3 days a week on campus, with 2 days per week working remotely. This may change depending on business needs.
• This position is union eligible.

Salary Range:

• $30.22 - $32.97 per hour.

Required Education and Experience:

• Bachelor's degree.
• 1 - 3 years of relevant experience.

Preferred Education and Experience:

• 2 - 4 years of relevant experience.
• Previous experience with Terra Dotta and website maintenance are strongly preferred.
• Previous experience with Excel Pivot charts or BI tools preferred.

Additional Eligibility Qualifications:

• Excellent planning, project management and facilitation skills with high-level attention to detail.
• Ability to multi-task, organize and prioritize while maintaining high standards of accuracy and quality.
• Demonstrated organizational skills to establish goals; manage assignments and competing priorities; work under pressure of deadlines; and to follow through to successful completion.
• Excellent interpersonal, verbal and written skills, including the ability to develop and sustain relationships with a variety of stakeholders.
• Must have the ability to function in a fast-paced, team-oriented environment.
• Ability to work independently.
• Solid communication and computer skills, along with excellent interpersonal and presentation skills.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• American University is an E-Verify employer.